Frequently asked questions
PRICKLY PEAR OIL INFORMATION FOR FACE
How do I use Sabrah™?
Can I use Sabrah™ with other skincare products?
What Product Can Sabrah™ replace?
Is Sabrah™ suitable for oily / damaged or sensitive skin?
Why is Sabrah™ pricier compared to other prickly pear oils?
How long will a 30 ml bottle of Sabrah™ last?
How long until I see results with Sabrah™?
What is Sabrah™'s shelf life & storage?
What are the ingredients in Sabrah™?
Is Sabrah™ safe for pregnant women or children?
Is Sabrah™ tested on animals?
Is Sabrah™ good for acne?
What is the comedogenic scale of Sabrah™?
Is Sabrah™ good for eczema?
RETURN & REFUND
How do I initiate a product return?
I received a damaged product. What should I do?
How will I receive my refund?
Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution.
How long will it take to receive my refund?
You can expect your refund within 10 business days after our returns center receives the item. Please note, credit appearance on your statement can take up to 2 billing cycles.
Does Sunia K. offer international shipping?
How do I track my Sunia K. order?
Track your order using the link in your shipping confirmation email. For assistance, contact our consumer care team at firstname.lastname@example.org.
What steps should I take in case of a shipping error?
In case of a shipping error, reach out to our customer care team at email@example.com for immediate assistance.
How do I place an order online with Sunia K.?
Placing an order with Sunia K. is seamless and straightforward! Visit our official website at www.sunia-k.ca, where you can explore a wide variety of premium skincare products. Select your preferred items, add them to your cart, and proceed to the checkout for secure payment. If you encounter any issues while placing your order, feel free to reach out to our dedicated consumer care team via email at firstname.lastname@example.org. Our team is available to assist you from 9:00 a.m. to 4:00 p.m. EST, Monday to Friday.
How can I track my Sunia K. order?
Stay updated on your Sunia K. order status with ease. After your order is dispatched, you will receive a shipping confirmation email containing a link to track your package. If you face any challenges tracking your order, reach out to us at email@example.com between 9:00 a.m. and 4:00 p.m. EST from Monday to Friday. We are committed to helping you track your package and ensuring a smooth delivery process.
When will I receive my Sunia K. skincare products?
At Sunia K., we prioritize swift and efficient order processing. Standard orders are typically processed within 24-48 hours from the time of purchase, ensuring that you receive your premium skincare products promptly. Please note that orders placed on weekends or holidays will be processed on the next business day. For detailed delivery timelines, refer to our dedicated shipping policy page.
Can I modify or cancel my Sunia K. order once it's placed?
We understand that sometimes you may need to make changes to your order. However, due to our commitment to processing orders promptly, we are unable to modify or cancel an order once it has been placed. We appreciate your understanding.
Can I apply a promotion to a previous Sunia K. order?
We are unable to apply current promotions to past orders. However, we encourage you to stay tuned for future Sunia K. promotions by checking your inbox regularly and visiting our official website for the latest updates and offers.
How can I reach Sunia K. customer service?
I encountered a problem on your website. How can I report it?
How can I share my wonderful experience with Sunia K. products?
We're thrilled to hear that! You can share your reviews on the respective product pages on our website. Also, feel free to connect with us on Facebook or Instagram at @suniakosmetikothentik to share your feedback.
Where can I purchase authentic Sunia K. products?
To ensure you receive the genuine Sunia K. experience, purchase products exclusively from our authorized retailers, available online and at our flagship store at 426 West Broadway, New York, NY, 10012.
How can I reach Sunia K. press contact?
For press inquiries, please email us at firstname.lastname@example.org.
Does Sunia K. have a printed catalog?
I am keen on working at Sunia K. How do I proceed?
We are always on the lookout for talent. Send in your application to email@example.com.
I am interested in becoming a Sunia K. distributor/retailer/wholesaler. What should I do?
Thank you for your interest. Kindly email us at firstname.lastname@example.org between 9:00 a.m. and 4:00 p.m. EST, Monday to Friday, to discuss potential opportunities.
ACCOUNT INFORMATION & EMAILS
I haven't received emails after signing up. What should I do?
Please add email@example.com to your email address book to prevent our emails from being redirected to your spam folder.
How do I unsubscribe from Sunia K. emails?
You can unsubscribe using the link provided at the bottom of every Sunia K. email.
How do I change my sunia-k.ca account details or password?
Log in to your sunia-k.ca account to review, change, or correct your details. In case of issues, contact our customer service.
PROMOTION & OFFERS
I am having trouble with a promotion code. What should I do?
Check the promotional disclaimer on our homepage or your email offer to ensure you meet the necessary criteria. If the problem persists, contact us at firstname.lastname@example.org.
How can I stay updated on Sunia K. promotions and discounts?
Sign up as a member on sunia-k.ca and opt-in for email communications to receive alerts on special sales and promotions.
How can I get samples of Sunia K. products?
We are thrilled to offer you a way to try our premium Sunia K. products before making a full purchase. With every online order placed on sunia-k.ca, we provide a complimentary 2 ml sample to give you a glimpse of the high-quality products we offer.
Additionally, if you're interested in exploring a range of our products, we offer 2 ml samples available for purchase at $17 each on our website. It's a great opportunity to experience the luxurious textures and benefits of Sunia K. products before deciding on your favorites!