Frequently asked questions
Where are the product Ingredients listed?
How do I know if this product is right for me?
My skin feels sensitive after using a product; who should I tell?
Why Sabrah Oil seems expensive compared to the other Prickly Pear oil
How do I return a product?
While we hope that you are always satisfied with your Sunia K. purchase, we understand that you may need to return a product. if for any reason you need to return your product, please review our return policy.
My product was received damaged—what should I do?
All products that are received damaged must be returned to receive a refund or replacement. If the item in question is part of a kit or bundle, the entire kit must be returned before a refund or replacement can be issued. please see our return policy for additional details.
How will I receive my refund?
Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution.
How long before I receive my refund?
Refunds will be credited back to the original payment method within 10 business days after the returns center receives the item. Contact your credit card issuer for their policy on posting credits. in general, allow up to 2 billing cycles for your credit to appear on your billing statement.
How much does Sunia K. charge for shipping?
Please see our shipping policy.
I am currently outside of the U.S. can I place an order ?
At this time, Sunia K. accepts payments from paypal and major credit cards. We ship to North America and Asia.
Do you ship outside of the U.S.?
Sunia K. offers international shipping options outside of the united states including Canada & Asia.
What should I do if there is a shipping error on my order?
Simply call our consumer care team at 1.855.766.4250 c or email us at: firstname.lastname@example.org, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday
What if I am having problems placing an order online?
we are happy to help place your order. simply call our consumer care team at 1.855.766.4250 or email at: email@example.com, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday.
How can i track my order?
Check your shipping confirmation email and click on the link to track your package, or simply call Sunia K. consumer care at 1.855.766.4250 or email at: firstname.lastname@example.org, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to track your package for you.
When will I receive my order?
It is our goal to process and ship your order as quickly as possible. Standard orders are typically processed within 24-48 hours from the time of purchase. orders placed on fridays, saturdays, sundays and holidays will be processed the following business day. Please refer to our shipping policy page for more information.
How can I change or cancel my order after it has been submitted?
Once an order has been submitted online and is in process we are unable to make any changes or cancel the order.
May I add a promotion to my previous order?
Current promotions are not redeemable on prior orders. We appreciate your understanding. please continue to check your inbox for new Sunia K. promotions as they are announced!
When will I receive my order confirmation?
Please allow 2-4 hours for your email confirmation to arrive. During peak times such as holiday season or during large promotions, it could take up to 24 hours to receive your confirmation.
What if I do not receive my email order confirmation?
Check your spam folder to ensure our email has not been misdirected. If you are still unable to locate the confirmation, please call our consumer care team at 1.855.766.4250 or email at: email@example.com, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.
Why was my order canceled?
Please call our consumer care team at 1.855.766.4250 or email at: firstname.lastname@example.org, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.
Do you offer gift cards?
Do you offer gift cards?
Do you offer gift boxes?
Actually when you order your Products, you will receive it a gift box.
How do I contact Sunia K.?
Please contact our consumer care team at 1.855.766.4250 or email us at:email@example.com, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday. We may also be reached via our contact us form. Sunia K. is closed in observance of major holidays.
I encountered an error on your website, who should I tell?
We are always striving for accuracy and appreciate a friendly eye for detail. Please let us know by contacting us at 1.855.766.4250 or email us at:firstname.lastname@example.org, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, or via our contact us form
Who do I tell about my great Sunia K. experience or my products?
Thank you for your enthusiasm! we would love to hear your stories.
To rate and review a product:
1. click on the “write a review” link on the product page
2. Sign into your sunia-k.ca account or create a new account
3. Write your review, and rate the product
to post your feedback on facebook:
1. click the facebook link at the bottom of our site
2. Sign up to connect with Sunia K. on facebook
3. Post your feedback
Who are Sunia K.'s authorized retailers? currently, Sunia K.’s major authorized retailers include:
OFFLINE: Flying Solo in Soho.
We encourage you to purchase Sunia K. products only from an authorized retailer to ensure the efficacy of our product. We greatly appreciate your interest in Sunia K. and invite you to shop online at www.sunia-k.ca or by phone at 1.855.766.4250. We are happy to assist you 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday.
Who is Sunia K.’s press contact?
Please email press inquiries to email@example.com
Does Sunia K. have a printed catalog?
In an effort to be environmentally friendly, we have chosen to use our website, www.sunia-k.ca, as our online catalog. the website features available products, key ingredients, email sign up, Sunia K. retailers, upcoming events and new product details.
I am interested in working for Sunia K.. who should I contact?
We're looking for talented people! Please email us at: firstname.lastname@example.org
How do I become a Sunia K. distributor, retailer or wholesaler?
We appreciate your inquiry and call consumer care at 1.855.766.4250 or email us at: email@example.com, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday.
ACCOUNT INFORMATION & EMAILS
What if I have signed up for your emails and I have not received them?
Please be sure to add firstname.lastname@example.org to your address book to guarantee that they are not misdirected by your email provider!
How do I unsubscribe from Sunia K. emails?
Please use the unsubscribe link located at the bottom of any Sunia K. email .
How do I become a member of sunia-k.ca?
To begin enjoying member benefits register an account to:
- create a wish list
- faster checkout with a personal address book
- the ability to view your order status online
- notifications of new Sunia K. products when you sign up for our newsletters
How do I change my login information?
You have the ability to review, change or correct the information on your sunia-k.ca account by logging into your account online. If you would like to deactivate your sunia-k.ca account, please contact us .
How do I update my password?
Simply click the sign in link at the top of our site, and click the forgot password link on the sign-in page. You should receive an email from Sunia K. cosmétiques authentiques entitled “your password has been reset.” if you do not receive this email in your inbox, please be sure to check your spam or junk folder. you must sign in to your account using your email address and the temporary password exactly as it is displayed in the email. once you are logged in, just choose the link to “view profile” then choose the option to edit your password. the “old password” it will ask for is the temporary password that was emailed to you.
PROMOTION & OFFERS
Having trouble with a promotion code?
Please check the promotional disclaimer found at the bottom of your email offer or on the sunia-k.ca homepage to be certain you meet the requirements to redeem the offer.
Still having trouble with a promotion code?
Simply call Sunia K. consumer care at 1.855.766.4250 or email us at: email@example.com, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.
How can I receive promotion codes and special discounts?
When you sign up to become a member at sunia-k.ca, you can opt in to receive email communications that will alert you to sunia-k’s special sales and promotions.
How do I obtain samples of Sunia K. products?
Thank you for your excitement about our products! you will receive 1 sample of 2 ml with any order placed online at sunia-k.ca.