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Frequently asked questions  

PRICKLY PEAR OIL INFORMATION FOR FACE

How do I use Sabrah™?

Utilizing Sabrah™ is straightforward. It's a high-efficacy facial oil, packed with nourishing fatty acids and antioxidants that rejuvenate your skin. For optimal results, maintain a simple skincare routine: cleanse, apply a toner (preferably Rose Water Spray), and then apply Sabrah™ morning and evening. If necessary, follow up with sun protection in the morning and a night moisturizer in the evening.

Can I use Sabrah™ with other skincare products?

Absolutely. Sabrah™ complements a variety of skincare products, including those containing Vitamin C, Hyaluronic Acid, and Retinoids. To facilitate better absorption, apply products in ascending order of their texture, starting with the thinnest.

What Product Can Sabrah™ replace?

abrah™ is a superior alternative to other face oils available in the market. It can seamlessly replace your current face oil, serving as a potent main moisturizer in your skincare regimen. Simply cleanse your face, apply rose water spray, and nourish your skin with Sabrah™.


Is Sabrah™ suitable for oily / damaged or sensitive skin?

Yes, it is. Sabrah™ is formulated to suit all skin types, including sensitive, oily, and damaged skin. Its lightweight formula ensures quick absorption, providing a powerful yet gentle nourishment to your skin

Why is Sabrah™ pricier compared to other prickly pear oils?

Sabrah™ warrants its premium price due to its labor-intensive production process which yields the purest form of prickly pear oil rich in skin-beneficial nutrients. Moreover, our commitment to sustainable practices and fair labor policies contribute to the cost. Despite the premium price, Sabrah™ offers value for money as a small quantity suffices for each use, making a 30 ml bottle last up to four months.

How long will a 30 ml bottle of Sabrah™ last?

A 30 ml bottle of Sabrah™ can last up to four months with nighttime use only, as just two to three drops are sufficient per application. If used twice daily, it can last up to three months, offering you premium skincare at about 30$ per month.

How long until I see results with Sabrah™?

You can experience immediate freshness and nourishment upon applying Sabrah™. Noticeable improvements can be seen within a week, with optimal results manifesting between 30 to 45 days, depending on your age and regularity of use.

What is Sabrah™'s shelf life & storage?

Unopened, Sabrah™ retains its efficacy for 24 months from production. Once opened, it remains potent for six months. Ensure to store it in a cool place, away from direct sunlight and extreme temperatures.

What are the ingredients in Sabrah™?

Sabrah™ contains 100% pure prickly pear oil, scientifically known as Opuntia Ficus-Indica. It is USDA and Ecocert certified organic by our farm, guaranteeing the highest quality.

Is Sabrah™ safe for pregnant women or children?

Yes, Sabrah™ is safe for both pregnant women and children. However, we recommend discussing with your healthcare provider to define your comfort level with using any new product during pregnancy or on children's skin.

Is Sabrah™  tested on animals?

No, Sabrah™ is vegan and cruelty-free, adhering to ethical production practices, although it does not carry the cruelty-free logo.

Is Sabrah™ good for acne?

Absolutely. With a comedogenic rating nearing zero, Sabrah™ won't clog your pores, making it a fantastic option for acne-prone skin.

What is the comedogenic scale of Sabrah™?

Sabrah™ boasts a nearly zero comedogenic rating, meaning it doesn't clog pores and is suitable for all skin types, including acne-prone skin.


Is Sabrah™ good for eczema?

Yes, it is. Applying a few drops of Sabrah™ to affected areas can provide relief. It can also be applied after cleansing your face for a rejuvenated and nourished skin.




RETURN & REFUND

How do I initiate a product return?

If you’re not completely satisfied with your Sunia K. purchase, refer to our detailed return policy for a step-by-step guide to initiating a return.

I received a damaged product. What should I do?

In case your Sunia K. product arrives damaged, please refer to the steps outlined in our return policy to arrange for a refund or replacement.

How will I receive my refund?

Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution. 

How long will it take to receive my refund?

You can expect your refund within 10 business days after our returns center receives the item. Please note, credit appearance on your statement can take up to 2 billing cycles.

SHIPPING INFORMATION 

Does Sunia K. offer international shipping?

Absolutely! We are delighted to offer international shipping to  Canada and Asia. Check out our shipping policy for more details.

 How do I track my Sunia K. order?

Track your order using the link in your shipping confirmation email. For assistance, contact our consumer care team at info@sunia-k.ca.

What steps should I take in case of a shipping error?

In case of a shipping error, reach out to our customer care team at info@sunia-k.ca for immediate assistance.

ORDER INFORMATION

How do I place an order online with Sunia K.?

Placing an order with Sunia K. is seamless and straightforward! Visit our official website at www.sunia-k.ca, where you can explore a wide variety of premium skincare products. Select your preferred items, add them to your cart, and proceed to the checkout for secure payment. If you encounter any issues while placing your order, feel free to reach out to our dedicated consumer care team via email at info@sunia-k.ca. Our team is available to assist you from 9:00 a.m. to 4:00 p.m. EST, Monday to Friday.

How can I track my Sunia K. order?

Stay updated on your Sunia K. order status with ease. After your order is dispatched, you will receive a shipping confirmation email containing a link to track your package. If you face any challenges tracking your order, reach out to us at info@sunia-k.ca between 9:00 a.m. and 4:00 p.m. EST from Monday to Friday. We are committed to helping you track your package and ensuring a smooth delivery process.

When will I receive my Sunia K. skincare products?

At Sunia K., we prioritize swift and efficient order processing. Standard orders are typically processed within 24-48 hours from the time of purchase, ensuring that you receive your premium skincare products promptly. Please note that orders placed on weekends or holidays will be processed on the next business day. For detailed delivery timelines, refer to our dedicated shipping policy page.

Can I modify or cancel my Sunia K. order once it's placed?

We understand that sometimes you may need to make changes to your order. However, due to our commitment to processing orders promptly, we are unable to modify or cancel an order once it has been placed. We appreciate your understanding.

Can I apply a promotion to a previous Sunia K. order?

We are unable to apply current promotions to past orders. However, we encourage you to stay tuned for future Sunia K. promotions by checking your inbox regularly and visiting our official website for the latest updates and offers.

CONTACT US

How can I reach Sunia K. customer service?

For any assistance, feel free to reach us at info@sunia-k.ca  Monday to Friday, between 9:00 a.m. and 4:00 p.m. EST. You can also use our Contact Us form for a prompt response.

I encountered a problem on your website. How can I report it?

We appreciate your help in keeping our website optimized. Report any issues at info@sunia-k.ca or through our Contact Us form or by calling us at 1.855.766.4250 during business hours.

How can I share my wonderful experience with Sunia K. products?

We're thrilled to hear that! You can share your reviews on the respective product pages on our website. Also, feel free to connect with us on Facebook or Instagram at @suniakosmetikothentik to share your feedback.

ABOUT US

Where can I purchase authentic Sunia K. products?

To ensure you receive the genuine Sunia K. experience, purchase products exclusively from our authorized retailers, available online and at our flagship store at 426 West Broadway, New York, NY, 10012.

How can I reach Sunia K. press contact?

For press inquiries, please email us at press@sunia-k.ca.

Does Sunia K. have a printed catalog?

I am keen on working at Sunia K. How do I proceed?

We are always on the lookout for talent. Send in your application to partner@sunia-k.ca.

I am interested in becoming a Sunia K. distributor/retailer/wholesaler. What should I do?

Thank you for your interest. Kindly email us at partner@sunia-k.ca between 9:00 a.m. and 4:00 p.m. EST, Monday to Friday, to discuss potential opportunities.

ACCOUNT INFORMATION & EMAILS

I haven't received emails after signing up. What should I do?

Please add info@sunia-k.ca to your email address book to prevent our emails from being redirected to your spam folder.

How do I unsubscribe from Sunia K. emails?

You can unsubscribe using the link provided at the bottom of every Sunia K. email.

How do I change my sunia-k.ca account details or password?

Log in to your sunia-k.ca account to review, change, or correct your details. In case of issues, contact our customer service.

PROMOTION & OFFERS

I am having trouble with a promotion code. What should I do?

Check the promotional disclaimer on our homepage or your email offer to ensure you meet the necessary criteria. If the problem persists, contact us at info@sunia-k.ca.

How can I stay updated on Sunia K. promotions and discounts?

Sign up as a member on sunia-k.ca and opt-in for email communications to receive alerts on special sales and promotions.

How can I get samples of Sunia K. products?

We are thrilled to offer you a way to try our premium Sunia K. products before making a full purchase. With every online order placed on sunia-k.ca, we provide a complimentary 2 ml sample to give you a glimpse of the high-quality products we offer.

Additionally, if you're interested in exploring a range of our products, we offer 2 ml samples available for purchase at $17 each on our website. It's a great opportunity to experience the luxurious textures and benefits of Sunia K. products before deciding on your favorites!