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Frequently asked questions  

PRICKLY PEAR OIL INFORMATION FOR FACE

How do I use Sabrah™?

Easy to use. Sabrah™ is a Pear oil  for face with  high performance results that delivers the topical skin  nutrients you need— It is composed of  nourishing combination of Fatty Acids along with regenerating  Vitamins and Preventive Antioxidant and Anti-inflammatory properties. For this reason, it's suggested to keep  a simple  skincare routine.  Cleanse, Apply a Toner ( Rose Water Spray) and  apply Sabrah™ am and pm— If needed add your sun Protection and  night moisturizer.

Can I use Sabrah™ with other skincare products?

Yes. Our cactus oil works well with many other products including Vitamin C, Hyaluronic Acid and Retinoids . Always apply from thinner to thicker textrure.

What Product Can Sabrah™ replace?

Sabrah™ is the best prickly pear oil you can find in the market — If you already use  a face oil, you replace it with our organic cactus oil . You may incorporate it in your skincare routine by replacing  your usual face oil or simplify your skincare routine by using it as the main moisturizer. You cleanse, spray rose and apply Sabrah™. 

Is Sabrah™ suitable for oily / damaged or sensitive skin?

Yes. Our prickly pear face oil is suitable for all skin type especially sensitive, oily and damaged skin. Because of its thin molecule it gets absorbed quickly and easily. It is a Powerful face oil, but gentle.

Why Sabrah™ price is different  than other prickly pear oil price?

Our pure cactus oil has a premium price, we agree with you. 

First, its production is Labor Intensive in general. Because prickly pear seeds are only 5% oil, it takes one ton of fruit and ten full days of labor to carefully harvest and slowly cold-press one liter of pure oil— making it the most costly skincare oil to produce but one that contains the most concentrated nutrients for your skin. In addition, our farm in Tunisia pays a  meticulous attention to have the pure seeds  separated, cleaned, dried and  slowly cold-pressed. This involves more work and more time than any other farm  in the world and this is why we are proud  to present it as the purest form of pure prickly pear oil produced. Our farm has created the original Prickly pear seed oil and it has maintained the same process of extraction since its invention. 

Second, We have chosen to be a  sustainable Beauty Brand. Thus, some choices involve higher costs for us as well. This includes some packaging,  production costs and fair salaries. 

The good news is  our barbary fig seed oil does not need to be applied generously. Two to three drops will be enough to be successfully giving immediate results as well as long term results if used regularly. A bottle of 50 ml can last up to 6 months with an optimal use.

** Take note that  any 50 ml  pure prickly pear oil less than 150$ should be questioned as it is often mixed with other oils like sesame because of their similar texture.

How long will a bottle of 50 ml of Sabrah™ will last?

Our prickly oil  does not need to be applied generously. Two to three drops will be enough to begin feeling refreshed and nourished. If applied at night only, a bottle of 50 ml can last up to 6 months  with an optimal use and if applied twice a day, up to three months. This is only a cost of  30$ per month.


How long until I see results with Sabrah™?

You may feel immediate result by feeling fresh, nourished and glowing when you apply it at night. In one week, you may start seeing some differences noticing optimal results between 30 to 45 days depending on your age. In the long term, you will notice a difference if you apply our prickly pear oil on a regular basis. 

What is Sabrah™ Shelf life & storage?

From production time, our Prickly Pear seed oil expires in 24 months. Once opened, the shelf life is six months. Proper storage and care of your Sabrah™ includes keeping it away from extreme temperatures (cold or hot) and keeping it out of direct sunlight.

What is the Ingredients of Sabrah™?

The Prickly Pear scientific name or INCI  name  is Opuntia Ficus indica. Our Sabrah™ is 100 pure prickly pear oil and is Certified Organic  USDA, Ecocert by our Farm.

Is Sabrah™  safe for pregnant Women or Children?

Our Nopal oil  is safe for pregnancy and children, but as with any active product, it is best to determine your comfort level with your doctor.

Is Sabrah™  tested on animals?

Sabrah™ is vegan and is not tested on animals.

Is Sabrah™  good for acne?

The comedogenic scale of  our Prickly Pear Seed Oil  tends to  zero, which means  - will not clog your pores! making prickly pear oil for acne- prone skin a powerhouse ingredient.

What is the  comodogenic scale of Sabrah™?

The comedogenic scale of  our Prickly Pear Seed Oil tends to  zero, which means  - will not clog your pores!

Is Sabrah™ good for Eczema?

Yes. Just a drop or two of prickly pear oil will be enough for your affected areas, but if your target areas are outside your facial skin, do your skin a favor and apply it right after you’ve cleansed your face for additional, amazing benefits.

ROSE WATER  INFORMATION

How do I use Sunia K.™ Rose Water?

Simple. You may use it as a cleanser with a carrier oil ( Jojoba oil, Coconut oil, Marula, or even Plum oil). Close your eyes spray it at 10 inches distance thoroughly on your face.The antiseptic, antibacterial, and anti-inflammatory properties of Rose water and the hydrating abilities will give you the light and powerful hydration your face needs. You Apply Sabrah™ after 20 seconds as suggested to seal the moisture. It can be used day or night and anytime during the day to refresh your face.

Can I use Sunia K.™ Rose water with other skincare products?

Yes. Our Rose water works well with many other products  to boost the moisture. Always apply from thinner to thicker texture.

Do I have to keep Sunia K.™ Rose Water spray in the fridge?

It's suggested to keep it in the fridge, but it is not necessary. It won't go bad if it's not, you can keep it at ambient temperature.The reason why we suggest to keep it the fridge is for more effectiveness. When it's cold, it helps close the pores better, reduces redness & puffiness & improves blood circulation.

What Product Can Sunia K.™ Rose water replace?

If you already use  a face Toner or hydrosol, you may replace it with our Rose water spray .

Is Sunia K.™ Rose water  suitable for oily / damaged or sensitive skin?

Yes. 

How long will a bottle of 120 ml of Sunia K.™ Rose Water will last?

If used day and night, it may last up to 2 months.

What is Sunia K.™ Rose water Shelf life & storage?

From production time, our Rose Water expires in 24 months. Once opened, the shelf life is six months. Proper storage and care of your Sunia K.™ Rose Water includes keeping it in a fridge.

What is the Ingredients of Sunia K.™ Rose Water?

The Rose Water scientific name or INCI  name  is Rosa Centifolia. It is 100 pure distilled Rose Water and is Certified Organic  by our producer.

Is Sunia K.™  Rose Water safe for pregnant Women or Children?

Yes. It  is safe for pregnancy and children, but as with any active product, it is best to determine your comfort level with your doctor.

Is Sunia K.™ Rose Water tested on animals?

 Sunia K.™ Rose water is vegan and is not tested on animals.

Is Sunia K.™ Rose Water  good for acne?

Because of its antibacterial properties, Rose water may help prevent Acne.

Is Sunia K.™ Rose Water good for Eczema?

Yes. 

RETURN INFORMATION

How do I return a product?

While we hope that you are always satisfied with your Sunia K. purchase, we understand that you may need to return a product. if for any reason you need to return your product, please review our return policy. 

 My product was received damaged—what should I do?

All products that are received damaged must be returned to receive a refund or replacement. If the item in question is part of a kit or bundle, the entire kit must be returned before a refund or replacement can be issued. please see our return policy for additional details.

How will I receive my refund?

Refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. For more information about refunds to your third-party credit cards, contact your card-issuing financial institution.

How long before I receive my refund?

Refunds will be credited back to the original payment method within 10 business days after the returns center receives the item. Contact your credit card issuer for their policy on posting credits. in general, allow up to 2 billing cycles for your credit to appear on your billing statement.

SHIPPING INFORMATION

I am currently outside of the U.S. can I place an order ?

At this time, Sunia K.  accepts payments from paypal and major  credit cards. We ship to North America and Asia.

 Do you ship outside of the U.S.?

Sunia K.  offers international shipping options outside of the united states including Canada & Asia.

What should I do if there is a shipping error on my order?

Simply email us at: info@sunia-k.ca or call our consumer care team at 1.855.766.4250 or, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday

ORDER INFORMATION

What if I am having problems placing an order online?

We are happy to help place your order. simply email at: info@sunia-k.ca or call our consumer care team at 1.855.766.4250 , 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday.

How can I track my order?

Check your shipping confirmation email and click on the link to track your package, or simply call Sunia K. consumer care at 1.855.766.4250 or email at: info@sunia-k.ca, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to track your package for you.

 When will I receive my order?

It is our goal to process and ship your order as quickly as possible. Standard orders are typically processed within 24-48 hours from the time of purchase. Orders placed on fridays, saturdays, sundays and holidays will be processed the following business day. Please refer to our shipping policy page for more information.

How can I change or cancel my order after it has been submitted?

Once an order has been submitted online and is in process we are unable to make any changes or cancel the order.

May I add a promotion to my previous order?

Current promotions are not redeemable on prior orders. We appreciate your understanding. please continue to check your inbox for new Sunia K. promotions as they are announced!

When will I receive my order confirmation?

Please allow 2-4 hours for your email confirmation to arrive. During peak times such as holiday season or during large promotions, it could take up to 24 hours to receive your confirmation.

What if I do not receive my email order confirmation?

Check your spam folder to ensure our email has not been misdirected. If you are still unable to locate the confirmation, please  email at: info@sunia-k.ca or call our consumer care team at 1.855.766.4250 , 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.

Why was my order canceled?

Please  email us  at: info@sunia-k.ca or call our consumer care team at 1.855.766.4250 , 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday.. eastern standard time, monday-friday, and we will be happy to assist you.

Do you offer gift cards?

Do you offer gift cards?

Do you offer gift boxes?

Actually when you order your Products, you will receive it in box that can be used for gift box.

CONTACT US

How do I contact Sunia K.?

Please email us at :info@sunia-k.ca or contact our consumer care team at 1.855.766.4250 or , 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday. We may also be reached via our contact us form. Sunia K. is closed in observance of major US holidays.

I encountered an error on your website, who should I tell?

We are always striving for accuracy and appreciate a friendly eye for detail. Please let us know by emailing us at:i nfo@sunia-k.ca or contacting us at 1.855.766.4250 or , 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, or via our contact us form 

Who do I tell about my great Sunia K. experience or my  products?

Thank you for your enthusiasm! we would love to hear your stories.

To rate and review a product:
   1. click on the “write a review” link on the product page
   2. Sign into your sunia-k.ca account or create a new account
   3. Write your review, and rate the product

to post your feedback on facebook or Instagram: @suniakosmetikothentik
   1. click the facebook link at the bottom of our site
   2. Sign up to connect with Sunia K. on facebook or Instagram
   3. Post your feedback

ABOUT US

Who are Sunia K.'s authorized retailers? currently, Sunia K.’s major authorized retailers include:

 ONLINE :www.luvibeauty.com & www.earthykiss.com

 OFFLINE: Flying Solo in Soho.

We encourage you to purchase Sunia K. products only from an authorized retailer to ensure the efficacy of our product. We greatly appreciate your interest in Sunia K. and invite you to shop online at www.sunia-k.ca or by phone at 1.855.766.4250. We are happy to assist you 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday. 

Who is Sunia K.’s press contact?

Please email press inquiries to press@sunia-k.ca 

 Does Sunia K. have a printed catalog?

In an effort to be environmentally friendly, we have chosen to use our website, www.sunia-k.ca, as our online catalog. the website features available products, key ingredients, email sign up, Sunia K. retailers, upcoming events and new product details. 

I am interested in working for Sunia K.. who should I contact?

We're looking for talented people! Please email us at: partner@sunia-k.ca

How do I become a Sunia K. distributor, retailer or wholesaler?

We appreciate your inquiry , please email us at: partner@sunia-k.ca, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday.

ACCOUNT INFORMATION & EMAILS

What if I have signed up for your emails and I have not received them?

Please be sure to add info@sunia-k.ca to your address book to guarantee that they are not misdirected by your email provider!

How do I unsubscribe from Sunia K. emails?

Please use the unsubscribe link located at the bottom of any Sunia K. email .


To begin enjoying member benefits register an account to:
   - create a wish list
   - faster checkout with a personal address book
   - the ability to view your order status online
   - notifications of new Sunia K. products when you sign up for our newsletters

How do I become a member of sunia-k.ca?

To begin enjoying member benefits register an account to:

   - create a wish list
   - faster checkout with a personal address book
   - the ability to view your order status online
   - notifications of new Sunia K. products when you sign up for our newsletters

How do I change my login information?

You have the ability to review, change or correct the information on your sunia-k.ca account by logging into your account online. If you would like to deactivate your sunia-k.ca account, please contact us .

 How do I update my password?

Simply click the sign in link at the top of our site, and click the forgot password link on the sign-in page. You should receive an email from Sunia K. cosmétiques authentiques entitled “your password has been reset.” if you do not receive this email in your inbox, please be sure to check your spam or junk folder. you must sign in to your account using your email address and the temporary password exactly as it is displayed in the email. once you are logged in, just choose the link to “view profile” then choose the option to edit your password. the “old password” it will ask for is the temporary password that was emailed to you.

PROMOTION & OFFERS

Having trouble with a promotion code?

Please check the promotional disclaimer found at the bottom of your email offer or on the sunia-k.ca homepage to be certain you meet the requirements to redeem the offer.

Still having trouble with a promotion code?

Simply email us at: info@sunia-k.ca, 9:00 a.m.-4:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.

How can I receive promotion codes and special discounts?

When you sign up to become a member at sunia-k.ca, you can opt in to receive email communications that will alert you to sunia-k’s special sales and promotions. 

 How do I obtain samples of Sunia K. products?

Thank you for your excitement about our products! you will receive 1 sample of 2 ml with any order placed online at sunia-k.ca.